Terms

Last updated November 4, 2026. Questions: support@chirppal.com.

Who you’re buying from

ChirpPal and its shops are operated by teprof LLC, 30N N Gould St, Sheridan, WY 82801-6317, USA. Email: support@chirppal.com.

What you’re buying

Our books are digital: you receive files to read or print at home, not a printed book. Illustrations in custom books are made with AI. The character drawings you choose from come straight from the AI tool, before our team has reviewed them. Our team checks every page and fact of the book itself before you see it.

Custom books

• These are Ask Wondrbit, Dear Santa, Why? (Merrywick) and The Book of Your Pet (Pawsplained).
• We send three drawings of the child or animal. If none fit, we draw another set: one more for a child, up to two more for an animal. If those don’t fit either, we refund you in full.
• In a pet book, we use only the memories we’re given and never invent any. It’s a keepsake, not therapy or grief counseling.
• Before finishing, you read the book and can change its title, the name in it and your letter. Anything else that’s wrong, you tell us there. If you don’t respond, we finish it after 3 days. A mistake of ours we fix for free.
• We don’t take every question. If we can’t answer one kindly and truthfully, we’ll suggest a close one instead.
• Only send photos you have the right to share, and only with the permission of everyone in every photo (for a child, their parent or guardian). The photos we draw from should show just one person or pet. The photo beside your letter can show anyone, and it stays in the finished book.
• If you ask us to email the gift link, give the address of a grown-up who’ll share it, not a child’s. We send it once when the book is ready, or on your gift date if that’s later. Anyone with the link can open the book.

Delivery

Ready-made books are ready to download as soon as you’ve paid. Custom books are ready within 5 days of receiving your answers on your book’s page. Time we spend waiting on you, such as for you to choose a drawing or read the proof, doesn’t count toward the 5 days.

Refunds

Our refund policy is part of these terms.

Payment

Stripe processes payments through its Link service, which also handles sales tax. Your receipt may come from Link, and your card statement may show LINK.COM.

Using the books

Books are for your family or classroom. Please don’t resell or republish them. Our books aren’t medical or professional advice.

Your account

You can buy without an account. To come back to your books, sign in with a link we email you, or with Google or Apple. You’re responsible for the email address or account you use. You can ask us to close your account at any time.