Privacy Policy

Last updated November 4, 2026. Questions: support@chirppal.com.

Who we are

ChirpPal is operated by teprof LLC, 30N N Gould St, Sheridan, WY 82801-6317, USA, which is responsible for your information. Email: support@chirppal.com.

What we collect

• Your account. You can buy without signing in. If you sign in by email, we keep your address and send you a one-time link. If you sign in with Google or Apple, we receive your name, email address and an account ID. We never see a password. If you choose Apple’s Hide My Email, we only see the relay address.
• Your order. Stripe handles payment. We receive your email address and that you paid, never your card number.
• What you tell us for a custom book. The child’s first name, age and question, your letter, and photos if you choose to send them: of the child, of up to three family members or pets who appear in the book, with their ages if you give them, and one more for the page with your letter, which can show anyone. If you ask us to email the gift link, also the address you give us for that, which should be a grown-up’s, not a child’s.
• For a pet book. The animal’s name, kind and breed, the memories you choose to write, your choices about the goodbye page and where they are now, and whether a child will read it (with that child’s first name if you give it).

How we use it

Only to make and deliver what you ordered, and to contact you about it. We don’t sell your information, and we don’t use it for advertising. The site has no trackers, and our only cookies keep you signed in. To learn which pages work, we count page views and clicks on buy buttons on our own server, as daily totals by page and by the site that sent the visit. That count has no cookie, no address and nothing that tells one visitor from another, and it doesn’t run on private book pages. The sign-in page loads Google’s and Apple’s own buttons, which follow their privacy policies.

Why we’re allowed to use it

We use your information to carry out your order, and a photo only because you chose to send it and agreed for everyone in every photo. These companies may handle it in the United States and other countries.

Who helps us

• Stripe and its Link service (payment, sales tax and receipts)
• Google and Apple (sign-in)
• Cloudflare and Render (hosting and storage)
• Resend (order emails, and the gift link email if you ask for one, which goes to the address you gave us)
• Google Gemini (making illustrations; the photos we draw from pass through it with the age of whoever is in them. If you send no photo, your description of the child goes instead, with their age and “girl” or “boy” if your form says she or he. If you send no question, what they love and their age go too, so we can suggest some. For a pet, it’s the photo, or your description with the kind and breed. If you ask for a fresh set of drawings, your note about them goes too. Once you’ve given permission on the form, a small copy of each of those photos passes through it for a quick check that it shows one person or pet with a clear face. The photo you choose only for the page with your letter is never sent to Gemini or any other AI tool. Neither is your letter, the memories or details you write, or what you enter as the child’s or animal’s name, your name or what you call a family member. Your description, what they love and your note go in your own words, so please don’t include any names. We remove the names we can, but we may miss some, such as a nickname. We use its paid service: under Google’s terms, what we send isn’t used to train its AI or improve its products, and Google keeps it only for a limited time)

Children’s information

Our shops are for adults: parents, grandparents, teachers, pet owners. An adult places the order and provides any details about a child, and confirms they are the parent or guardian of anyone in a photo, or have permission, before sending it. Children aren’t asked to give us anything: the gift page opens without an account.

How long we keep it

• A draft of your answers: if a save fails, your browser keeps one on your device until the next successful save, or for 30 days at most.
• Photos, of the child, of family or pets and for the page with your letter, with the smaller copies we make of them: deleted from our systems within 7 days of delivering the book, or as soon as you remove one from the form. Google’s temporary copy follows its terms. A photo you added for the page with your letter but chose not to use is deleted when you send the form. The photo on the page with your letter stays in the finished book.
• Your answers and letter: deleted within 30 days of delivery, except the child’s first name and who the book is from, which the gift page displays.
• The address for the gift link email: deleted with your answers, within 30 days of delivery. If you set the email for a date after that, we keep only the address and the date until it’s sent, then delete them.
• The finished book, including the photo on the page with your letter: kept on your page and at its gift link until you ask us to remove it.
• Your account and order records: kept until you ask us to delete them, except what we must keep for tax and accounting.

Your choices

Email support@chirppal.com to see, correct or delete your information, or to close your account.